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Well, yesterday's post sure hit a nerve! So today I thought I would write about crazy customers. I first thought it might appeal more to you artsy types but, I've decided anyone with a BRAIN can relate.
1. Can anybody tell me, if someone knows EVERYTHING there is to know about a given subject, WHY would she spend perfectly good money to take a class? Just to annoy the teacher? Is she that lonely?
This person was in my class yesterday, again! Interrupting my lecture and correcting me. It's ART lady! There is no RIGHT way, there is only the way that has worked for me. I left class emotionally exhausted and still can't figure out why this know-it-all keeps showing up.
2. Why is it when people are dealing with a small business run by an individual, they feel the need to ask for a discount? "Gee, my total is $100 bucks. (A hundred bucks! WOW! That'll pay the mortgage!) You need to give me a discount."
I hear this daily (even for 20 dollar orders!). A) Do they possibly think this is original? B) Do they do this at Walmart (Macy's, Michael's)? It's not like I'm Williams Sonoma with a 300 percent markup! I'm a little business. I pay cash for everything. I carry accessories as a convenience to my customers and when you take into account minimum orders my vendors have, stuff can sit here for months. I'm barely making a profit.
As for my jewelry, I have to account for my TIME. If you could make it, then go home and do it.
3. Do I appear to be crazy? I ask this because of a woman that calls every time our cookie show airs on television. She insists I should mail her a cookie kit and some stamps and she will, in return, mail me a post dated check for a few months down the road. Her excuse is, if she had the kit, she could make some money to pay me.
I explain to her that I am a cash and carry business, no cash, no carry. I explain to her that she should just mail me the check when she has money in a few months and when it clears, she'll have her kit. She does this several times a year. Funny thing is, when the few months later rolls around, I never see a check. Yet, like clockwork, the show airs, here she is on my 800 number again...
4). Do I attract the mentally ill? At least once a month since I took on this business, I get an email from a woman on the East coast. I remember her because we share the same first name and her last name is very unusual.
Her emails are always the same for several months, then she changes tactics. Her first emails read, "Send me a free catalog." I wrote back for months with the link to purchase my catalog. (Too many catalog collectors out there...just can't afford the $10 bucks to print something and give it away.)
Then her emails changed to "Do you take money odear?" (her misspelling, not mine.) I would write back explaining that I do take money orders and give her my address and ask her to please contact me before purchasing the money order to be sure she is allowing enough for shipping. A few weeks later, "Do you take money odear?"
Now her emails are asking for my "tole free number" which is on my website but a little hidden on purpose (easily found in the shopping cart). I cannot simply pay to be some one's new best friend.
All thoughts and comments appreciated. Thanks for letting me get this off my chest. I promise a funny Mabel Lou post next.